網路教學CU平台支援專線eLearning Help

網路教學CU平台支援專線eLearning Help

各位老師、學員,您在使用網路教學CU平台時遭遇了問題,請由下列管道回應給我們知道 課程問題 一般課程、選課問題、課程內容反應 課務組信箱 course@stu.edu.tw 故障排除若是故障排除,我們提醒您可以依照下列順序找尋援助,會最有時效性。

  1. 若您在線上仍可以與其他學員或助教通訊,不妨先請教助教或其他學員是否有解決過類似問題。
  2. 在課程公告區或許老師或助教曾經刊登過問題解決的方式,您可以查詢一下。
  3. 您也可以查詢一下「校園廣場」>「最新消息」,如果CU平台最近有重大問題修復,在「最新消息」公告,這裡或許有提供解決方法。

若以上途徑都無法解決您的問題,請於上班時間

  1. 網路教學專線 07-6158000#2438
  2. 或來信 service@stu.edu.tw

您的來信若能協助我們準備下列訊息,為更有助於我們幫您找尋問題原因

  1. 時間。
  2. 具體描述狀況 (例如發生問題之操作過程,或哪個功能失效)。
  3. 並附上您登入使用之帳號。 (請不要提供我們密碼,我們查詢問題不需要您的密碼)
  4. 有的話,請提供發生問題的課程名稱與代號、節章。
  5. 聯絡方式 (若您方便的話,可提供您的電話,若有進一步需要確認的事項,可與您聯繫,並請告知方便撥過去的時間)
  6. 使用之瀏覽器(IE、Firefox、Chrome)。 (如果不知如何判斷,請看說明)
  7. 瀏覽器版本。 (如果不知如何判斷,請看說明)
  8. 作業系統 (Windows XP、Windows 7…)。
  9. 問題發生時CU平台線上人數。 (請登入cu平台時右上角呈現之數字)
  10. 錯誤畫面截圖。 (若您能提供我們錯誤的截圖,是最好不過了)

謝謝您的配合。我們收到您的問題後將會儘快為您處理。也請您留意校園廣場最新公告進一步訊息。 其他資源

  1. 網路教學CU平台使用手冊

載入中…

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